Digital Government & Public Services
Advice on digital transformation, data, processes and service design, with attention to institutional readiness and the needs of citizens.
Technology in the service of public purpose.
Digital transformation requires decisions about services, processes, information and institutional responsibilities. We help public bodies define what needs to change and how technology can support that change.
Our advisory covers digital strategy, service design, data and implementation planning. We consider the people who use a service and those responsible for operating it, with attention to accessibility, integration, governance and adoption.
Scope of support
- Digital-government strategies and transformation roadmaps
- Citizen-service design and administrative process improvement
- Functional requirements, system assessments and solution evaluation
- Data strategy, analytics and management information
- Assessment of emerging technologies, including AI, against institutional needs
- Technology procurement and implementation oversight
- Data governance, privacy and security considerations within programme design
- Change readiness, user adoption and institutional training
Typical outputs, depending on scope
- Digital roadmaps
- Service and process maps
- Requirements documents
- Solution assessments
- Data and governance frameworks
- Procurement inputs
- Implementation plans
- Adoption and training plans
Our approach
Start with the service. Design the system around it.
Understand user and institutional needs, assess the operating environment and develop a practical route to implementation and adoption.
- 01
Diagnose
Understand the mandate, evidence, stakeholders and operating context.
- 02
Design
Develop options and practical plans suited to institutional priorities and resources.
- 03
Implement
Support coordination, programme delivery and the transition from plans to action.
- 04
Strengthen
Build capability through training, process improvement, documentation and review.
- 05
Sustain
Support institutional ownership, learning and continuity over time.
Clear thinking.
Connected action.
Discuss a policy challenge, a programme or a public-service priority.